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Tuesday, 26 July 2011

A look at some of our Accepted Ideas

Latest news from the giffgaff blog

A look at some of our Accepted Ideas
by vincent on 26-07-2011 10:00

Hi all,

As the second quarter of the year has now passed we sat down to prioritise some of the work we wanted to do and naturally we looked at all of your ideas that we had Accepted. Which ones had we been able to implement and where we were with some of the others. And of course measure that against some of the ideas we had come up with ourselves and how much you would love to see some of these implemented and which would benefit the most amount of people.

And we are pretty pleased with the results really. We have been able to implement well over 30 (maybe more) of your ideas and are fairly close with some of the others. I won't go through all 30+ of them, but some of the ideas we implemented were:

Adding a notification bar across the site when problems occur (Thank you robbies for you suggestion)
Doing a full evaluation of data provisioning for giffgaff members (Thank you andreww for flagging this)
Adding Microgaff - our members run micro sim distribution channel - to our SIM order pages (Thanks emilina for suggesting this and green65 for coding it)
AddThis mouse over delay (the blue social share button used to come up as soon as you moved over it) (Thanks jamesdn for flagging this one up)
Advising members if they currently use data (so they are not in for a shock when we would implement data charging) (great idea ouaisne!)
Mobile friendly top up page (and free rate it) (Good sensible suggestion, our thanks silentwol)
Re-assess PAYG data charging (we opened up the discussion again after darrenpainter's prodding, thanks buddy, was really looking forward to that one )
Date and time stamp on newsfeeds (all sorted heinz, thankee very muchee)
free giffgaff-to-giffgaff expiry status short code (At your service orchidaceous! call *100*1# and you will see the status message appear)
giffgaff sim in a box (We're finally there. Thanks for a great suggestion anthonydclark)
Friday polls (still coming up with suggestions are you jamesdn? )
PAC requests made too easy, quick change (good thinking there aandms)
Ability to change a queued goodybag (Good suggestions, thanks rhinosrich)
And many more great ideas.

So once again, thanks to all of you who continue to submit great ideas and I think a big shout out should also go to those of our community who continue to valiantly battle the flood of duplicate ideas that keep coming in (psst, use the search function before submitting an idea guys, it helps us a lot)

Our duplicate idea heroes are in no particular order:


Well done guys, you sure have a lot of duplicates to battle with and continue to do so with optimism and a respectful tone. I suggest someone to create a shield for them with the slogan: All ideas are good ideas but half of them are duplicates (in latin of course)

We still have 58 (and counting) ideas set as Accepted, of which some are pretty hugely popular such as a PAYG BlackBerry add on (now hopefully ready for Autumn), Online Usage History and Auto renewing Goodybags. All of which and more we are working diligently on to get implemented.

Some are causing us more difficulty to implement then others and as always we have to weigh up what we can do in terms of resource and man power and what will benefit the most amount of people. But with your help and patience we will eventually get there I'm sure

There is plenty for us to do and we'll continue to work and tinker with our roadmap, moving items up and down depending on what can be quicker to implement and how far along we are in the projects. Our hope is of course you will all continue to enjoy the efforts of your labours in coming up with new ideas and our efforts in trying to implement them as much as we can.

It is great to see so many implemented already and together we'll keep up the great work and spirit in the community.

Thanks all,


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